Billing and Refunds
Last updated
This policy is part of our Terms of Service.
Plans and prices
Paper trading is free and has no time limit. Live trading and higher limits come with the paid plans: Starter, Pro and Elite. Prices are in US dollars and the app shows the exact amount before you pay. There is no fee per trade and no share of your profit.
How payment works
You pay through our crypto checkout, which shows the amount, the accepted assets and networks, and how long the invoice stays open. The plan starts once the full amount has arrived and the blockchain has confirmed it. If only part arrives, the plan starts when the rest does, as long as the invoice is still open. An invoice that expires before it is paid in full does not change your plan; write to us and we will return what it received.
A plan covers a fixed period and does not renew automatically. To keep it, pay again; otherwise your account returns to Free when the period ends, and live strategies stop.
If you switch to a different plan before your current one ends, the new plan starts when you pay for it, and the unused days of the old plan are not carried over or refunded, except under the refund rules below. The app tells you this before you pay.
Refunds
First payment. If you are not satisfied, you can ask for a full refund within 15 days of your first payment for a paid plan.
Later payments. You can ask for a full refund of any later payment within 24 hours of making it.
To ask, write to support@whalidate.com from the email address on your account, and give the Polygon address where you want the refund sent. Refunds are paid in USDC on Polygon for the US dollar amount you paid, within 10 business days of your request. When a refund is made, the plan it paid for ends and your account returns to Free.
We may refuse a refund where the account broke the Terms of Service, or where the same person asks for refunds repeatedly to use paid plans for free.
If you live in the EU, the EEA or the UK
You have a legal right to withdraw from a contract for a digital service within 14 days of entering into it. When you pay, you ask us to start the plan at once. If you withdraw within 14 days, we refund the part of the period you have not used, and in any case no less than the refunds above give you. To withdraw, write to support@whalidate.com with the words "I withdraw from my contract" and the invoice it concerns.
Overpayments and mistakes
If you send more than the invoice asks for, or pay the same invoice twice, write to us within 30 days and we will return the excess. Payments sent with an unsupported asset or network may not be recoverable; check the checkout page before you send.